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Last updated: September 26, 2017

Acceptable Use Policy

 

This Acceptable Use Policy (“AUP”) is a supplemental to the Terms of Use governing our Offerings.  All capitalized terms in this AUP shall have the meanings ascribed to them in the Terms of Use.  The guidelines posted here are in addition to the general Terms of Use all users agreed to by using our services, products or websites.  All provisions related to Prohibited Content, Prohibited Industries & Services, Prohibited Actions, Spam and Best Practices stipulated herein are in addition to, and not in contravention of, the provisions set forth in the Terms of Use, including, without limitation, the provisions set forth in the “Your Responsibilities” and “Prohibited Activities” sections of the Terms of Use.  To the extent that there is any ambiguity or conflict between any provision set forth in this AUP with any section of the Terms of Use, the provisions most favorable to us shall govern.  

In the event that you violate the policy outlined here, (and we determine that termination of your account is the safest course of action to protect our users and service), termination will be in accordance with the terms and conditions stipulated in the Terms of Use.

The actions any of our individual members take have the potential of adversely impacting your Real Capture LLC Offering.  To ensure reliable, safe, and beneficial services to our user community, we ask that all users of any of our Offerings pay close attention to this AUP when using any Real Capture LLC Offering.  We expressly reserve the right to suspend or terminate your account if you violate this policy for any reason, without limitation, through behavior, content, or other factors that pose a threat to our system, user community, business, or any other reason as solely determined by us. 

Prohibited Content

To protect our user community and to maintain a professional environment, you agree not to use our products, website or services to send anything offensive, to promote anything illegal, or to harass anyone.  This includes (without limitation) not using the system to send emails or any other communications (such as SMS texts, our chat system, or other communications provided by us) that:

Prohibited Industries & Services

Depending on your industry, we may not allow you to use any or all of our Offerings.  This is directly related to the abuse complaints we may be subjected to which are generally associated with certain high-risk industries.  If you provide any of the following services, products, or content, you are not authorized to use any of our Offerings as your use of the may prohibit us from delivering the highest quality services for our community in general:

Prohibited Actions

We want to assure you that (while there is no guarantee) we are making every effort to make sure you are not adversely impacted by the unauthorized and unintended use of our Offerings by others, so we are asking that you too comply with actions that are meant to keep our environment and Offerings working in a positive and productive manner by agreeing to the following:

Your Messages are Subject to Additional Scrutiny

Some of our services allow our customers to send email and SMS text messages which (per our Terms of Use) must be compliant with CAN-SPAM and TCPA laws.  You – not us – assume the full responsibility for complying with these laws for the messages you send – whether these are “chat invites”, “broadcasts”, “questionnaires” or other features provided by our service.  This means that you are hereby representing the following (without limitation):

Spam and Best Practices

Due to the many abuses consumers feel they are subjected to by unsavory internet scammers, we are obligated to be proactive in preventing any actions or abuse that may bring our services, products or company into disrepute.  It is in our best interests, and by extension, our users best interests, to establish and maintain a professional reputation for good corporate citizenship, reliability, and trust-worthiness. Accordingly, we may transmit to you articles, directives, guidelines and other materials outlining best practices for use of our service, and we may suspend or terminate your account if you violate them.
By agreeing to and acting in accordance with this policy, you will be making a positive contribution to our user community and creating an environment that can be of mutual benefit to us, you, and the people we aim to serve.