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Messaging

Messaging

Tendant Messaging is a free Tendant Module.  It is at the “heart” of the overall Tendant experience serving as a single interface to read and respond to all your communications, whether they’re sent by SMS, email (coming soon), voicemail, webchat and more.  For Tendant Voice and Tendant Marketing subscribers, “Voice” and “Marketing” activities are also posted to Tendant Messaging, ensuring that you have a single consolidated and well organized messaging timeline where you can see all activities and messages associated with your communication with business contacts.

Key Features*

  • Browser-based chat – your business contacts do not have to download an app to chat with you; all they need is an industry standard browser
  • Create Chat Groups consisting of subscribers and non-subscribers
  • Deploy Chatbots in the Chat to give users a conversational experience for routine data capture
  • Full-text searching of all chat messages, including alerts
  • Post and share files, rich media, and documents directly in the Chat
  • View entire communications history for any contact from a single full-text searchable screen
  • Instantly invite others to chat with one tap
  • Chat seamlessly via SMS, Web-Chat or App-to-App
  • Create Chat Groups with two taps
  • Integrated with Tendant Voice
    • All Voicemail Messages are transcribed and posted to the Chat (with Audio)
    • Call your party directly from within the Chat
    • Reply to Voicemail Messages with an SMS directly from the Chat
    • View Call Transfer requests and workflow in the Chat
    • View Caller requests for Self-Service directly in the Chat
  • Integrated with Tendant Marketing
    • View all Chatbot reports associated with your party directly in the Chat
    • View your party’s contact details directly from Chat with one tap
    • Send and receive SMS or App-to-App messages directly and seamlessly from the Chat
    • Receive Chat requests from Digital Business Card visitors
    • Marketing Broadcasts to any given person are delivered to the Chat
  • All Chat – web, SMS, App-to-App require validated logins to ensure secure communications
  • Works with standard off-the-shelf communications tools – no app download required for second party
  • Chat Invitations can be delivered via Email or SMS
  • No practical Group Chat limits
  • Group Chat participants do not need to download Tendant
  • Full timeline of all communication interactions

* Some features and integrations require a paid subscription to Tendant Voice or Tendant Marketing

Marketing

Tendant Marketing was designed to drive business growth by delivering a highly personalized experience for your target audience. Features such as “Broadcast Marketing” help you keep in touch on a regular basis with contacts that may well be the source of valuable business for you in future. Our built-in Digital Business Card and built-in Chatbots (Beta) deliver a customer experience that will make your outreach programs more professional, and more engaging, which will lead to higher conversions and more business for you.

Key Features

  • Personalized Messages delivered to any-sized audience
  • Manage multiple Target Audiences simultaneously
  • Send Broadcast Messages via SMS, Email, or App-to-App
  • Broadcast Chatbot URLS for Surveys, Feedback, and more
  • Share Marketing Content with other Subscribers for rebroadcast (with expiry and editing controls)
  • Segregate Target Audiences into Lists
  • Leverage Lists for nnouncements, Offers, Alerts, and more
  • Broadcast Message respondents can initiate Chat with you immediately
  • Schedule Personalized Broadcasts to keep in touch regularly (coming soon)
  • 1-on-1 and Group Messaging from the same SMS Phone Number as Broadcasts
  • Solicit & Display Testimonials with Star Ratings
  • Post Testimonials to Social Media
  • Deliver Self-Service from your DBC with integrated Chatbots
  • Offer Appointment Bookings & Requests with Calendly™, Outlook™ or Google Calendar™ integration.
  • Send Callers a link to your DBC from your Voicemail Greeting
  • Capture, Store, and Validate new visitors to your DBC automatically
  • Promote your brand with your logo, headshot, and contact information
  • Deploy anywhere via discrete URLs for each independent Chatbot
  • Send Chatbot URLs directly to any contact via SMS, Email or Tendant Messaging
  • Store responses for fast, effective reporting or follow up
  • Leverage over 30 Best Practices Chatbots (Beta)
  • Service your clients when you’re unavailable

Marketing

Voice

Voice

Tendant Voice turns your ordinary “out-of-the-box” cell phone voicemail into an awesome customer experience. It’s easy to setup with virtually unlimited voicemail message storage. With 85% of first-time callers never calling back (if they miss you the first time), Tendant Voice is a must for anyone in business.

Key Features

  • Give callers Self-Service more voicemail options when you’re unavailable
    • Intelligent Call Transfer – Callers Press 1 to connect to a team member (up to 10 phones ring simultaneously)
    • Text-Back Links – Callers Press 2 to receive a link to your Digital Business Card with Self-Service options such as requesting an appointment
    • Voicemail Messages are transcribed and inserted directly into the Chat with between you and your caller (even if they’re not in your phonebook)
  • Text-back link includes a link to your Digital Business Card
  • Search Voicemail Messages with full-text search
  • Professionally recorded default Voicemail Greeting – adapts automatically to enabled features
  • Enable/Disable Custom Greetings with one-tap
  • Record an unlimited number of Custom Greetings
  • Forward Voicemail Messages automatically to a team member for fast, responsive, follow-up
  • Automatically send callers a copy of their Voicemail Message transcript via SMS
  • Add new contacts to your phone book with one-tap from the Chat
  • View Voicemail Messages in visual format, organized by caller, date received, and more
  • Virtually unlimited storage for both audio and transcripts
  • Show complete Call History with one-tap access to:
    • Outbound calling from your own business phone number (coming soon)
    • Text Message (Chat) with caller immediately
    • Access with one tap the callers full contact-record details
    • One tap display of caller’s Voicemail Message transcript
    • Immediate access to Voicemail audio and transcripts
    • Search Voicemail Messages
  • Built-in Call History filters to visually display
    • All Calls
    • Calls Received
    • Calls Made
    • Missed Calls
    • Voicemail Messages Only
    • Unread Voicemail Messages
  • Call Transfer Alerts –Call Transfer activity is posted immediately to the Chat (e.g. Mary called and requested live service; John took the call.)
  • Self-Service Alerts –Self-Servie activity is posted immediately to the Chat (e.g. Mary called and requested Self-Service options – the responses to the chosen option also displays in the Chat.)
  • Voice Call Follow-up in Chat – respond to missed calls instantly from the Chat (e.g. “In a meeting, I’ll call you in 30” – the mobile caller receives your message via SMS)
  • Voicemail Transcript Posting –voicemail transcripts and audio are automatically posted to the Chat
  • Call Tracking – A record of outbound calls made from the Chat are automatically posted to the Chat
  • SMS Integration – Callers (or anyone with your Tendant business phone number) can send SMS messages to you that go directly to the Tendant Chat
  • Automatic Chat Session Creation – Tendant automatically creates a new chat session for new cell phone callers
  • Automatically updates Chat session for existing contacts