Tendant Messaging is a comprehensive messaging platform with integrations to Tendant Voice and Tendant Marketing. While it would be understandable to think that Tendant Messaging works like any other Chat-system, there are some significant differentiating features to be aware of:
- Virtual Attendant Chatbots – Tendant Chat has a Virtual Attendant preconfigured with best practices Chatbots. The Virtual Attendant can launch the appropriate Chatbot to interact with your visitors when you’re not available.
- Tendant Voice – this integration allows inbound voicemail messages to your existing phone number to be transcribed and posted to your Tendant Chat session with the caller. These are regular voice calls, not app-to-app calls, so Chat sessions can be established with any caller – there is no need for your caller to have the Tendant App to chat with you.
- Tendant Survey – When chatting with a contact, you can start a survey or other information-gathering request, such as a questionnaire, feedback request etc. Responses are captured conversationally by the Tendant Virtual Attendant.
- Tendant Marketing – Tendant Chat is integrated with Tendant Marketing for Broadcasts and your interaction with your Profile Page. All Broadcasts sent from Tendant Marketing have links that allow a Broadcast message recipient to reply to you immediately via Tendant Chat; similarly, visitors to your Profile Page can “Leave a Message”, “Join your Network” and invoke other requests right in the Chat.
- Group Chat – Tendant Chat allows you to invite others to a Group Chat. This means that everyone in the Group can share information and exchange thoughts, ideas and more right in Tendant Chat.
- Chat with Anyone – Tendant Chat does not require both parties to have the Tendant App to chat. This means that you can invite anyone to securely chat with you via Tendant. They do not need the App, they can interact with you directly from their own device using their native browser.
- Cross device chat history – Tendant allows you to Chat on more than one device. No matter what device you’re on, you’ll always have all the full chat history of all your Tendant Chat interactions.
- Security – Tendant Chat is secure. Anyone you chat with has to supply their mobile phone number to ensure that they are verifiable contacts.
- Media & Files – Tendant Chat allows you to share media and files of any kind with anyone you’re chatting with.