INCREASE PRODUCTIVITY, REDUCE RISK, AND CREATE NEW REVENUE OPPORTUNITIES

Tendant is engineered to enhance communications, strengthening client relationships and generating unprecedented business opportunities.

Legal & Professional Services

Tendant will increase productivity, deliver triple digit ROI, and drive new revenue opportunities

Revenue

Leverage Tendant to drive new business and protect existing revenue streams

Automatic call routing to billable resources based on caller classification

Time Capture for all communications activity (calls, messaging, email, webchat, etc.)

Maintain billing integrity with accurate time capture for all communications activity

Stay compliant with organization’s billing guidelines and rules of engagement

Direct inbound callers to appropriate resources based on caller classification (e.g. vendor, client, etc.) when their party is unavailable

Risk Reduction

Reduce organizational risk by gaining control of your smartphone business communications

Maintain confidentiality and control of all company smartphone business communications

Monitor smartphone business communications for effective governance, compliance, and risk management.

Uphold client confidentiality – documents sent via/to Tendant are stored in a secure/encrypted location.

Access business-owned data without compromising employee personal privacy

Real-time access to smartphone business communications for training, oversight and management functions

Productivity

Drive your team to higher productivity levels

Reduce response cycle times

Reduce administrative reporting times

Speed access to communications-related data

Powerful search finds communications across all channels simultaneously

Messaging Built for Law Firms and Law Departments

Privilege

Conduct

Privacy

Confidentiality

Records

Attorney-Client Privilege

Tendant’s agreements expressly state that we are hired by our law firm subscribers as their communications agent, ensuring that any direct or inadvertent disclosures are protected by the attorney-client privilege doctrine.

Professional Conduct

“A lawyer shall make reasonable efforts to prevent the inadvertent or unauthorized disclosure of, or unauthorized access to, information relating to the representation of a client.” Unlike consumer messaging apps, there is minimal risk to attorneys of violating this rule as Tendant’s protocols are designed with this requirement in mind.

ABA MODEL RULES OF PROFESSIONAL CONDUCT RULE 1.6(a) (2016)

Privacy

Any organization that requires its employees to use their own personal devices for business risks violating that employee’s privacy every time they are required to disclose their personal cell phone number. Tendant avoids this risk by issuing each Tendant subscriber a separate business-owned, employee-managed cell number.

Confidentiality risks

Client-contract information is constantly compromised every time a messaging app requests permission to access contact lists. This allows the provider to import contacts into the app’s domain, even after the app is uninstalled. Tendant provides controls allowing administrators to restrict access to personal phone contacts and data via the Tendant Control Panel protecting the firm’s contact lists from both spoliation and contact record leaks.

Records retention risks

Many law firms use mobile device management (MDM) systems to ensure that smartphone data is remotely erased when an attorney separates from the firm or loses their device. This process can be indiscriminate and can be triggered by false indicators, erasing personal information along with business information. With Tendant, any documents received in our system are encrypted, and attachments cannot be detached to locations not allowed by the Tendant system administrator. Consequently, all a firm needs to do to ensure data are protected is to disable the user’s access to the application adding an extra layer of protection above the MDM system.

See How Tendant Can Deliver a Strategic Advantage

Learn How Tendant can help:

Ensure Communications Billing Integrity

Improve client service

Drive more business profitably

Give employees a separate business owned phone number for business only calling and SMS

People calling your employees get business class options like live assistance and scheduling from your employee's voicemail

Archive and access all communications on the business owned phone number with our data API

Secure business communications and protect privacy by making business and personal separate on employee devices

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