Knowledge Base

Where Can I View the Results from Chatbots?

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The results from Chatbots can be viewed in 3 locations:
– During a Conversation
– From the Chatbot Results page
– On each Contact Details page

Viewing Reports During in a Conversation

From within a conversation you can tap “Reports” in the chat header to view all available Chatbot Results from that contact.

Viewing Results in the Chatbot Results Section

From the Home Page tap ‘Reporting’ and then tap to view a list of all Chatbot Results.

Viewing Results From Contact Details Page

You can view previous results for each individual contact by tapping “Responses” on the Contact Detail Page.
The results are shown ordered by Chatbot in all 3 locations for convenience.
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