Knowledge Base

Forwarding Options

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In this section you will find 2 options for forwarding Chatbot Responses and an option to forward Voicemail Messages (to up to 5 emails or numbers). They are as follows:

Forwarding Chatbot Responses to Email

Tap the Settings icon to open settings
Select ‘Forward Chat Results’
Tap to select Email
Enter the email address you wish Chatbot Responses to be sent to
Tap Save

Forwarding Chatbot Responses to SMS

Tap the Settings icon to open settings
Select ‘Forward Chat Results’
Tap to select SMS
Enter the Phone Number you wish Chatbot Responses to be sent to
Tap Save

Copy Voicemail Messages

Tap the Settings icon to open settings
Select ‘Forward Chat Results’
Tap ‘Copy Voicemail Messages to’
You can select up to 5 contacts
Once contacts have been selected you may use the slider to select if they receive copies via Email, SMS or both.
You may also remove selected contacts by tapping the red cross
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