An Introduction to How Tendant Works

See how Tendant works to help protect employee privacy and business interests at the same time.

How it Works

Understand the Basics of Tendant in 3 Steps

First, we separate business from personal communications by issuing a business-only phone number provisioned via the Tendant app.

One Device | Two Numbers

Communications data are segregated

Data is encrypted on the phone and in the cloud

Employer has access to business data only

Personal data remains with the native provider

Secondly, we consolidate business communications into a multi-channel inbox.

Consolidation improves organization, saves time, and increases efficiency.

External parties do not need Tendant. It supports existing communications tools for messaging, Email, etc.

Client service is improved with Alerts for Call Transfer, Appointments, and more. (e.g. Call Transfer is invoked by the caller from the Tendant user’s voicemail greeting, e.g. “Press 1 to speak to a member of my team”)

This design creates a better communications experience and improves efficiencies for both the internal and external party.

Thirdly, integrations with reporting and other third-party tools exploit transparency to facilitate:

MANAGEMENT OVERSIGHT

Strategic planning

Management oversight

Compliance monitoring

Activity monitoring

Utilization reporting

COMPLEX PROCESSES

Audits

Investigations

Governance

Activity monitoring

Early Case Assessment

Additional Key Benefits and Features

DEDICATED LOCAL BUSINESS NUMBER

Give every employee their own local business number

Press 2 Voice to Web Text Back

Press 2 during the voicemail greeting can be configured to deliver an SMS to callers with a link to your calendar or any URL.

ON-DEMAND CALL TRANSFER

Callers can “Press 1” to connect to a live person from your voicemail greeting

Personalized Broadcast Messaging

Send lists of contacts to send bulk personalized messages by email or SMS from your Tendant number

Webapp or Mobile App

Use Tendant from your desktop via a web browser or on your Android™ or iOS™ device.

VOICEMAIL-TO-CHAT

All voicemail messages are recorded, transcribed and posted to Tendant Messaging chat.

See How Tendant Can Deliver a Strategic Advantage

Learn How Tendant can help:

Ensure Communications Billing Integrity

Improve client service

Drive more business profitably

Give employees a separate business owned phone number for business only calling and SMS

People calling your employees get business class options like live assistance and scheduling from your employee's voicemail

Archive and access all communications on the business owned phone number with our data API

Secure business communications and protect privacy by making business and personal separate on employee devices

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